Administrators
Below are the most frequently asked questions about LobiBox. If you have further questions, please reach us directly on our contact page.
How many Lobiboxes can one system support?
LobiBox can be configured for multiple entrances and properties. Contact our team to confirm the supported unit count, directory capacity and network design for your project.
How do I add new residents/employees to the system?
Log into the administrator dashboard -> Members -> Add Member -> complete the required fields and save.
How do I remove a resident/employee from the directory?
Log into the administrator dashboard -> Members -> Check box next to member you want to delete -> Click the trash can icon.
Do I need to change my lock system to be compatible?
Compatibility depends on the lock or gate operator, control interface, power supply and required safety functions. An integrator should review the existing equipment and wiring with LobiBox before confirming the design.
How do I set different levels of access for my employees and vendors?
Log into the administrator dashboard -> Access Levels -> Add New Access Level for employees and vendors -> Select permissions -> Select Visitor Units and Schedules for each permission granted for the employees and vendors.
Where can I view an activity log for a door/gate?
Log into Admin Dashboard -> Reports -> Doors -> Choose Time Period to set dates -> Generate.
Can LobiBox control my gate/door locks?
Compatibility depends on the lock or gate operator, control interface, power supply and required safety functions. An integrator should review the existing equipment and wiring with LobiBox before confirming the design.
Is LobiBox customizable?
LobiBoxes are programmed to display your organization’s logo on the main interface.
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Users
Below are the most frequently asked questions about LobiBox. If you have further questions, please reach us directly on our contact page.
How do I schedule a new visitor?
Log in through the LobiBox mobile app -> Visitor Scheduling -> Tap + icon -> Enter visitor name, contact information (to send the visitor code), activation dates/times, and select door/gates -> Create.
How do I change my password?
Log in through the LobiBox mobile app -> Tap the settings icon in the top right corner -> Change Password.
How do I grant a visitor access?
Schedule an authorized visitor through the LobiBox mobile app, or respond to the visitor’s directory call using your configured calling method. Entry options depend on your permissions and the property’s configuration.
I lost/forgot my key, can I still access?
Not a problem. As long as you have your smartphone with the LobiBox app installed, you can tap to unlock any door or gate you have access to.
Can I control the LobiBox and visitor management from a computer?
Registered members can only manage the LobiBox through the mobile app. Administrators can manage it through the Admin Dashboard.
I have many guests, can I upload them all at once?
Residents and employees can add guests through the supported visitor-scheduling workflow. Ask your property administrator or LobiBox support about available import options for your software version.
How do I view who is at the door?
When a visitor calls, answer using the supported LobiBox video-call workflow. Video availability depends on your property’s calling configuration and connectivity.
Can the person at the door see me when I use the video call?
No, the video call is only one way, but they can hear you.