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Administrators
Below are the most frequently asked questions about LobiBox. If you have further questions, please reach us directly on our contact page.
How many Lobiboxes can one system support?
There is no limit to how many LobiBoxes can be connected to one system.
How do I add new residents/employees to the system?
Log into the administrator dashboard -> Members -> Add Member -> complete the required fields and save.
How do I remove a resident/employee from the directory?
Log into the administrator dashboard -> Members -> Check box next to member you want to delete -> Click the trash can icon.
Do I need to change my lock system to be compatible?
Nope. LobiBox is easy to integrate with any current system and has the capability to control any size gate or door lock.
How do I set different levels of access for my employees and vendors?
Log into the administrator dashboard -> Access Levels -> Add New Access Level for employees and vendors -> Select permissions -> Select Visitor Units and Schedules for each permission granted for the employees and vendors.
Where can I view an activity log for a door/gate?
Log into Admin Dashboard -> Reports -> Doors -> Choose Time Period to set dates -> Generate.
Can LobiBox control my gate/door locks?
Absolutely. LobiBox can control any size door locks and gates.
Is LobiBox customizable?
LobiBoxes are programmed to display your organization’s logo on the main interface.
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Users
Below are the most frequently asked questions about LobiBox. If you have further questions, please reach us directly on our contact page.
How do I schedule a new visitor?
Log in through the LobiBox mobile app -> Visitor Scheduling -> Tap + icon -> Enter visitor name, contact information (to send the visitor code), activation dates/times, and select door/gates -> Create.
How do I change my password?
Log in through the LobiBox mobile app -> Tap the settings icon in the top right corner -> Change Password.
How do I grant a visitor access?
Visitors can be scheduled through the mobile app, or granted access by you through the member directory on the LobiBox. When an unscheduled visitor arrives, they can press “Member List,” scroll to find your name or type first 3 characters of your name, and when it calls your smartphone, press “grant access” to instantly allow entry, or answer video call or voice call and then allow entry.
I lost/forgot my key, can I still access?
Not a problem. As long as you have your smartphone with the LobiBox app installed, you can tap to unlock any door or gate you have access to.
Can I control the LobiBox and visitor management from a computer?
Registered members can only manage the LobiBox through the mobile app. Administrators can manage it through the Admin Dashboard.
I have many guests, can I upload them all at once?
Residents/employees can manually enter guests and their granted level of access one at a time. Bulk import capabilities are coming soon.
How do I view who is at the door?
When your smartphone rings that someone is calling from the LobiBox, answer the call and press “video call”.
Can the person at the door see me when I use the video call?
No, the video call is only one way, but they can hear you.
